Refund policy

🛍️ Return & Refund Policy — Casefinity

Effective Date: 15 June 2026
Company: Casefinity
Contact: info.casefinity@gmail.com
Shipping Regions: United States, Canada, United Kingdom, Australia

1. Overview

At Casefinity, every product is made to order using a print-on-demand process. This means each item is uniquely produced specifically for you once your order is placed. Because of this, we do not hold inventory or pre-made stock.

We work with trusted production partners to ensure high-quality phone cases for iPhone and Samsung devices.

2. Damaged, Defective, or Incorrect Orders

We only offer replacements or refunds if your order arrives:

  • Damaged
  • Defective
  • Misprinted or incorrect (wrong design, model, or item sent)

If you experience any of the above, please contact us within 30 days of delivery at info.casefinity@gmail.com and include:

  • Order number
  • Clear photos of the issue
  • Brief description of the problem

Once approved, we will offer either a free replacement or full refund depending on the situation.

3. Non-Returnable Items

Because all products are custom-made, we do not accept returns or refunds for:

  • Buyer’s remorse (changed mind)
  • Incorrect order placed by customer
  • Wrong phone model selected at checkout
  • Delays caused by international shipping carriers
  • Minor color differences due to screen variations

4. Lost Packages

If your order has not arrived within 30 days after shipping, please contact us.

We will:

  • Investigate with the carrier
  • Offer a replacement or refund if the package is confirmed lost

5. Order Cancellations

Orders can only be cancelled within 2 hours of purchase.

After production begins, cancellations are no longer possible because the item is already being made.

6. Refund Processing

If a refund is approved:

  • Refunds will be issued to your original payment method
  • Processing may take 5–10 business days, depending on your bank or payment provider

7. Important Notes

Casefinity is not responsible for:

  • Shipping delays caused by customs or courier services
  • Incorrect addresses provided by customers
  • Packages marked as delivered by the carrier

We strongly recommend double-checking your shipping details before placing an order.